About Us
About FATO：
Founded in 1987, Shanghai FATO Group Co.,Ltd. is being acknowledged as one of the most respected nationwide manufactures and exporters of low voltage electrical apparatus in P.R of China.
The Group, comprising more than 60 factories, owns a production area of 150,000㎡ and employs more than 2,000 employees. During the past 38 years, the Group has invested heavily in both research and development and employee training programs, resulting in a wide range of products that meet the most rigorous requirements of international organizations such as CCC, CE, UL,BS,ISO14001 etc. In 2001 we were recognized by Vouching Technical Inspection Ltd. as an ISO9001: 2000 certified enterprise.in 2004 we were recognized as ISO14001 certified enterprise.
Currently, we manufacture and export more than 80 varieties of products, with over 1000 types of low voltage electrical apparatus including all kinds of Circuit breakers, Contactors, Relays, Starters, Switches, Panel meters, Fuses, Mechanical instruments and Electrical accessories etc. And we have already established great business relationship with renowned customers in South East Asia, Middle East, South America, Africa and EU.
We are fully aware of the fact that only "Versatile Staff, Distinctive Quality and Advanced Technology" can help us survive and succeed in today's highly competitive market. Hence, we guarantee high quality of all our products, because they all have undergone strict quality control and meet high standards.
Enquiries from both domestic and overseas customers are cordially welcomed. Just Tell Us Your Requirements and Let Us Do The Best For You!
Professional made ● Attentive service
The company adheres to the core concept of "Professional made， Attentive service" and continuously introduces advanced automated production equipment from abroad.
We have absorbed world leading technologies and established testing centers, metrology centers, electrical testing centers, and electrical research and development bases with advanced domestic levels.
Relying on provincial-level technology centers and collaborating extensively with multiple domestic and foreign research institutions,We have developed over 200 new CF series products with independent intellectual property rights, as well as CF3 series low-voltage electrical products with the characteristics of the fourth generation low-voltage electrical products.
The projects of small DC circuit breakers and three-dimensional triangular wound iron core transformers have been selected for the National Spark Program and the National Torch Program, respectively.
We currently have over 100 invention and utility model patents, 10 software copyrights, and some products have reached advanced domestic or international technological levels.
Solution
Electricity
Mine
Petroleum
Natural Gas
Metallurgy
Cement
Chemical industry
Public Works
Our Certificate
Our service
Our company adheres to the principle of "putting customers first and ensuring their peace of mind", vigorously introducing domestic and foreign technologies, accelerating the development of new products, continuously improving product assembly levels, meticulous operation, and dedicated service. Strive to meet international standards in terms of technology, quality, and management level, and keep up with international high-level standards. Increase investment in quality management, actively adopt professional testing methods, achieve a 100% pass rate for factory products, achieve quality goals of "no work errors", "product maintenance free", and a user satisfaction rate of over 98%, so that users can use it with confidence, and make the following comprehensive service commitments to users:
Pre sales service:
Cooperate with user requirements, provide design consulting services, and provide users with economical and high-quality solutions.
In sales service:
1. Provide training on relevant knowledge for user operators to ensure that they master the characteristics and operating procedures of the product;
2. Allow users and relevant personnel to directly participate in the production and assembly of related products, allowing them to further understand the performance of the products;
3. Ensure that product quality complies with relevant international and national standards and contractual requirements.
After sales service:
1. For the domestic market, our company provides free maintenance services within one year after our products are put into operation, and we will continue to provide services after one year. The foreign market provides remote online video maintenance technical guidance and free training for relevant technical personnel.
2. To provide long-term enthusiastic and thoughtful services to users. Upon receiving user requests, we guarantee to arrive at the site within 3 hours in neighboring areas and within 24 hours in other domestic areas (within 12 hours of travel time); Arrive in traffic congested areas within 48 hours.For foreign markets, we will respond within one hour of receiving user requests.
3. Provide permanent consulting services to users and answer any questions.
